Frequently Asked Questions
General Questions
Q: What services do you offer? We provide home cleaning, apartment cleaning, deep cleaning, move‑in/move‑out cleaning, recurring cleaning, senior support services, and personal assistant services.
Q: Do you bring your own cleaning supplies? Yes, we bring all cleaning products and equipment needed for your service.
Q: Do I need to be home during the cleaning? No. As long as we have safe access to your home, you do not need to be present.
Booking & Scheduling
Q: How do I book a service? You can request a quote through our website,
call us, or text us directly.
Q: How far in advance should I book? We recommend booking at least 72 hours in advance, especially for weekends.
Q: What areas do you serve? We serve Arlington, Grand Prairie, Mansfield, Kennedale, Pantego, and select areas of Fort Worth.
Q: Do you offer recurring cleaning? Yes — weekly, biweekly, and monthly cleaning schedules are available.
Pricing & Payments
Q: How does pricing work? Pricing is based on home size, number of rooms, and service type. Add‑ons may increase the final cost.
Q: Do you require a deposit? Yes. A non‑refundable deposit is required to secure all appointments.
Q: When is the remaining balance due? At the start of your service appointment.
Q: What payment methods do you accept? Cash, Zelle, Cash App, and card payments.
Cleaning Services
Q: What’s included in a standard cleaning? Kitchen, bathrooms, bedrooms, living areas, floors, dusting, and general tidying.
Q: What’s included in a deep cleaning? Everything in a standard clean plus baseboards, blinds, and more detailed work.
Q: Do you clean inside appliances? Yes — inside fridge and oven are available as add‑ons.
Q: Do you clean homes with pets? Yes, but pets must be secured for safety.
Q: Do you clean heavily cluttered or hoarded homes? We do not clean hoarded or hazardous environments.
Senior Support Services
Q: What type of senior support do you provide? Companionship, home check‑ins, light cleaning, meal prep assistance, organization, and daily task support.
Q: Do you provide medical care? No. We offer non‑medical support only.
Q: Can you administer medication? No. We can provide gentle reminders only.
Q: Do you offer transportation? No, but we can help prepare seniors for appointments and assist with scheduling reminders.
Personal Assistant Services
Q: What can a personal assistant help with? Errands, grocery shopping, laundry folding, organization, paperwork sorting, home check‑ins, and light household tasks.
Q: Can you run errands without me? Yes — as long as we have clear instructions.
Q: Do you handle childcare or medical tasks? No. We do not provide childcare or medical assistance.
Cancellations & Rescheduling
Q: What is your cancellation policy? Cancellations within 24 hours result in a cancellation fee. Same‑day cancellations forfeit the deposit.
Q: Can I reschedule my appointment? Yes — rescheduling is free if done at least 24 hours in advance.
Q: What happens if you can’t access my home? If we cannot access your home within 15 minutes, the appointment is marked as a no‑show and the deposit is forfeited.
Before Your Appointment
Q: How should I prepare my home? Pick up personal items, secure pets, and ensure water and electricity are available.
Q: Do I need to declutter before you arrive? Light tidying is appreciated. Excessive clutter may result in an inconvenience fee.
Q: What if my home is dirtier than expected? Additional time or fees may apply depending on the condition.
Still Have Questions?
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